Hopefully, this guide covering how to enable Google Duo’s “Low-light” mode will help you achieve the best image quality you can get when you’re in a poorly lit environment. Tap the slider for “Low-light mode” to the “On” position. Tap on “Call settings” to get to the right menu.įinally, tap the slider for “Low-light mode” to the “On” position. Next tap on “Call settings” to get to the right menu. You can do so by tapping the triple-dot icon in the top-right corner, then tapping “Settings.” If you want to enable the feature, you need to go into the app settings. If you find that the light isn’t quite bright enough for your Google Duo calls, you can enable the “Low-light” feature, designed to let your video be visible even in slightly darker environments where the lighting isn’t optimal. It’s important to try to use natural light where possible, and to ideal have it coming from in front of you. If you have a bright light behind you, you’ll end up silhouetted, if you have too bright a light in front of you, your face will look washed out. Lighting is super important to good image quality. Finally, tying into the framing side of things, you need good lighting without this people won’t be able to see you well. Next, you need good framing if you don’t position yourself and the camera well, you’ll end up with a bad angle that no one will appreciate. You also need a good internet connection if you can’t transfer data fast enough it doesn’t matter how good the image quality looks to you as the recipient will never see it that way. First, you need a good camera with a weak camera, you get a poor-quality image no matter what else you do.
I hope that this troubleshooting guide has been helpful.
If prompted, enter your PIN, Password or Pattern.Īfter the reset, set up your phone as a new device and try using Duo.Scroll down to the bottom of the screen and tap Reset.Swipe down from the top of the screen and then tap the Settings icon.When ready, follow these steps to reset your phone: If it’s not a hardware problem, a reset will fix it but make sure to backup your files before doing it. However, if the Google Duo microphone is still not working even after doing this procedure, then you have no other choice but to reset your phone. Most of the time, this will fix problems like this as long as everything is working find on your device. Make necessary changes and then try using Duo again. The next screen will show you the services that the app is allowed to access.ħ. Scroll down to find Permissions and tap on it.Ħ. Tap and hold on its icon until options show.ĥ. Go to the screen where the Duo app is located.ģ. Swipe up from the bottom of the screen to pull up the app drawer.Ģ. You just have to check the permission and make necessary changes.
What you need to do next is to make sure Google Duo is allowed to use the microphone. However, if the microphone is working fine on its own but doesn’t work on Duo, then move on to the next solution. If it is still not able to capture your voice, then the microphone is defective and you need to have it checked. If not, try opening the voice recorder and record your voice. Ignore any mentions of Google Authenticator or other mobile applications you'll be using Duo Mobile instead. Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app.
If your voice is captured, then the microphone is working. Install Duo Mobile for iPhone/iOS or Android. Launch the camera and then record a video with you talking. When the logo shows, release both keys and wait until the device has finished rebooting.Īfter the restart, open Duo and try to make a video call to test if the microphone is already working.Īfter doing the first solution and the microphone is still not working when you use Duo, then you have to make sure that it’s not an issue with the microphone itself.
This will force your phone to power itself down and turn back on.Ģ. Press and hold the volume down button and the power key for 10 seconds. So the first thing you have to do is force restart your phone to refresh the memory and reload the apps and services.ġ. It is always possible that this problem is caused by a minor firmware issue. For this problem, you may only have to do one or a couple of procedures to make the microphone work on Google Duo.